Frequently Asked Questions

572 N Frederick Ave

Gaithersburg, MD 20877

Find us inside of Symmetry Salon Studios, on the back side of the Gaithersburg Square Shopping Center.

Let the front desk know you've arrived and help yourself to the beverage bar while you wait!

We offer a full range of professional color services, including highlights, balayage, traditional color, glosses/toners, root touch-ups, gray coverage, and corrective color. All services are customized to your hair goals, starting with a detailed consultation to determine the best approach for your desired look.

AirTouch balayage is a modern coloring technique that uses airflow to separate sections of hair before lightening. This creates softer transitions, cleaner blends, and a more natural-looking grow-out. Unlike traditional balayage, which relies solely on hand-painting, or foil highlights, which create stronger contrast, AirTouch produces a diffused, seamless result with less noticeable regrowth.

Every appointment begins with a personalized consultation where we discuss your hair goals, maintenance preferences, and color history. From there, Maddy will guide you through the process step by step. Depending on the service, your appointment may include lightening, toning, a haircut, or styling. You can expect a relaxing experience, professional recommendations, and a final style so you can see the finished look before you leave.

AirTouch balayage typically takes longer than traditional highlights or balayage due to the precision of the technique. Most appointments range from 3 to 6 hours, depending on hair length, thickness, previous color, and desired results.

Come as you are. We generally do not recommend washing hair before your appointment. 2-3 days after washing is ideal for color application.

Please bring inspiration photos that show the tones and placement you like. Avoid heavy styling products before your appointment, and please disclose any recent color, chemical treatments, or at-home dyes during your consultation so we can plan safely and effectively.

To maintain your color, use sulfate-free shampoo and conditioner, minimize heat styling when possible, and always use a heat protectant. Washing your hair less frequently and with cooler water will help preserve your results. We also recommend using color-safe masks or treatments to keep your hair healthy and vibrant between appointments.

Maintenance depends on your chosen color and how quickly your hair grows. Most clients schedule touch-ups every 8–12 weeks for balayage or dimension, and every 4–6 weeks for root color or gray coverage. Maddy will advise you on the best frequency for your specific look.

We recommend booking 2–4 weeks in advance for most services and further ahead during busy seasons. Color services or longer appointments often fill up quickly, so scheduling ahead helps secure your preferred time.

Cancellations or reschedules must be made at least 48 hours before your appointment. 

Appointments canceled or rescheduled with less than 48 hours notice will be subject to a 50% service fee. 

No-call, no-show appointments will be charged 100% of the scheduled service total. This policy ensures that I can accommodate all clients fairly and keep the schedule running smoothly.

Thank you for understanding.